FAQ/POLICIES

SHIPPING POLICY:


Product usually ships within 24 hours. Ice Hole Power is not responsible for shipping costs due to incorrect or incomplete addresses, so please double check your address when you order!

SHIPPING DELAYS:


Most USA packages are delivered within 3-5 days shipping via USPS. 
 

We are 100% at their mercy for packages arriving on time. Because of this, we do not guarantee package delivery times, and can't offer refunds on shipping due to a missed delivery expectation.

*Please note, that packages with lithium batteries will travel via ground-only transit and to US lower 48 destinations only. We can not ship lithium batteries internationally. 

INTERNATIONAL SHIPPING + DUTIES/IMPORT:

We now ship worldwide. International customers will need to email sales@iceholepower.com with a screen shot of their cart and the shipping address to obtain a shipping quote. If you agree to the shipping cost, we will then email you an invoice for your order. Customers are 100% responsible for all Duty/VAT/Customs fees, so please check your own country's policies for expected costs. We do not offer express services for international due to the high cost and poor reliability.

International delivery times are generally between 2-3 weeks. We do not offer shipping timeframe guarantees. We cannot ship lithium batteries to international destinations. 

CUSTOM BOX REQUESTS:

PLEASE contact us first for approval of custom orders. If you purchase a box and add several items to your cart, we will not assume you want those items added to your box and we will fill the order as received. 

UNDERSTAND THE PRODUCT OPTIONS PRIOR TO ORDERING:

If it is not an option in the kit, it's probably because it won't fit. For example, do not order the deluxe DIY kit and add the large glow cup to your order with hopes to use it on that box. It will not fit. If you have questions about components, please contact us prior to ordering.  

PACKAGING:

We reuse as much shipping materials as we can. As such, you may receive used packaging material on some orders. 

RETURN POLICY:

We'll accept any item back within 30 days of receipt. Items must be either unused, or in sellable condition. Customers are expected to cover shipping costs unless a mistake has been made on our end. We will refund your purchase minus what it cost us to ship it to you initially. The customer is responsible for properly packaging the items to be returned. All returns are subject to a 15% restocking fee. Please e-mail us if you have questions, as we always want to make sure you're happy with your purchase!


PRIVACY POLICY:

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

 

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

 

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
 

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
 

To allow us to better service you in responding to your customer service requests.
 

To quickly process your transactions.
 

To administer a contest, promotion, survey or other site feature.
 

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

 

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include TAB Performance, Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

 

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Residents of the European Economic Area

Our operations are located primarily in the United States. If You are located in the European Economic Area (the “EEA”), Your Personal Information will be transferred out of the EEA to the United States. Residents of the EEA have certain rights under European law with respect to Your personal data, including the right to request access to, correct, amend, delete or limit the use of Your personal data. If You are a resident of the EEA and Our customer or partner or a User of Our Site and You wish to exercise these rights, please contact us by using our contact form.

 

If You are a resident of the EEA, We note that We are generally processing Your information in order to fulfill our obligations We have with You (including our Terms of Service), or otherwise to pursue our legitimate business interests as described in this Privacy Policy, unless We are required by law to obtain Your consent for a particular processing operation.

 

California Residents

This section provides additional information for California residents and their rights under the California Consumer Privacy Act (“CCPA”).

 

For details regarding the personal information that We collect please refer above to Section 1, Data We Collect from You. We do not collect personal information from California residents who We know are under 16 years of age. We do not sell, as defined in the CCPA, the personal information that We collect. We do, however, use third party cookies as further described here.

Subject to certain exceptions and restrictions, the CCPA provides California consumers the right to request to:
 

Know more details about the categories or specific pieces of personal information that We collect (including how We use and disclose this information);
 

Delete personal information;
 

Opt out of any “sales” that may be occurring.

 

Please note that for any of these requests, We will need to verify Your identity prior to fulfilling Your request in order to protect Your privacy and security. Also, please be advised that We need certain types of information in order to provide Our services. We will not discriminate against You should You choose to exercise Your options under the CCPA.

 

California residents may make a request pursuant to their rights under the CCPA by contacting us through our contact form. We will verify Your request using the information associated with Your account, including email address. Government identification may be required. Residents can also designate an authorized agent to exercise these rights on their behalf by providing Us documentation sufficiently demonstrating that You have granted that authorized agent those rights.

Changes to our policy

 

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on October 05, 2022.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Your consent

By using our site, you consent to our privacy policy.


TERMS AND CONDITIONS:

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

INTERNATIONAL DISCLAIMER: Duties, Taxes, & Fees: Import duties, taxes, and brokerage fees are NOT included in the product price or shipping and handling cost. Any applicable duties, taxes or fees will be collected upon delivery by the carrier. These charges are recipient’s responsibility as we only charge for the transportation cost of the package. You should check with your country’s customs office to determine what these additional costs will be. Ice Hole Power will not declare any false indication on the customs to avoid or reduce these fees.

Additional Information: Below are some additional information regarding international shipments going to Canada you may reference as well as refer to sites such as www.thefinalcost.com in order to get an estimate on these import costs.

 

Fees for Canada orders.

 

Brokerage Fees
The brokerage fees are a processing fee charged by the shipping company. This fee includes filling in a customs form to indicate the contents and value of the shipment and calculating duty and taxes.

 

UPS
When UPS Customs Brokerage handles your imports, there is no Entry Preparation Fee for routine customs clearance of UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Saver, and UPS Worldwide Expedited shipments, including up to five classification lines. Charges may apply for more complex customs clearance procedures.
(Source: http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html)

 

USPS
For USPS, goods valued under 20 Canadian dollars are duty and excise tax exempt. Goods over 20 Canadian dollars will be subject to the applicable duties and excise taxes. Gift shipments received by mail that are valued under 60 Canadian dollars are duty and excise tax exempt. For all casual and commercial items valued under 1,600 Canadian dollars, Canada Post will collect the assessed duties and excise taxes and a handling fee of 5 Canadian dollars from the addressee. For Express Mail International items, the handling fee is 8 Canadian dollars. All commercial mail items over 1,600 Canadian dollars will be held by Canada Customs and Excise until proper invoice and accounting documentation is provided by the addressee. (Source: http://pe.usps.com/text/Imm/ce_003.htm#ep2041503)

 

Taxes
Each item entering Canada will be charged GST (General Sales Tax) and PST (Provincial Sales Tax - varies by province) based on the declared value.
Duties

 

Under NAFTA, items that are deemed manufactured in the US (and Mexico) are duty free. A duty (percentage) may be charged if the item is manufactured in another country.

 

COPYRIGHT: The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Power Box Supply, LLC.. The collective work includes works that are licensed to Power Box Supply, LLC.. Copyright 2022, Power Box Supply, LLC.

 

ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Ice Hole Power or purchasing Ice Hole Power products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Ice Hole Power. or to purchase Ice Hole Power products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Power Box Supply, LLC.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


TRADEMARKS: All trademarks, service marks and trade names of Power Box Supply, LLC. used in the site are trademarks or registered trademarks of Power Box Supply, LLC.

 

TYPOGRAPHICAL ERRROS: In the event that a Ice Hole Power product is mistakenly listed at an incorrect price, Ice Hole Power reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Ice Hole Power reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ice Hole Power shall issue a credit to your credit card account in the amount of the incorrect price.


TERM; TERMINATION: These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Power Box Supply, LLC. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


NOTICE: Ice Hole Power may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Ice Hole Power.


MISCELLANEOUS: Your use of this site shall be governed in all respects by the laws of the state of Nebraska, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Ice Hole Power products) shall be in the state or federal courts located in Lancaster County, Nebraska. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Ice Hole Power products) must be commenced within one (1) year after the claim or cause of action arises. Ice Hole Power's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Power Box Supply, LLC. may assign its rights and duties under this Agreement to any party at any time without notice to you.


USE OF SITE: Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Power Box Supply, LLC. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


PARTICIPATION DISCLAIMER: Power Box Supply, LLC. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Power Box Supply, LLC. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Power Box Supply, LLC. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Power Box Supply, LLC. in its sole discretion.


INDEMNIFICATION: You agree to indemnify, defend, and hold harmless Power Box Supply, LLC., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


THIRD-PARTY LINK: In an attempt to provide increased value to our visitors, Ice Hole Power may link to sites operated by third parties. However, even if the third party is affiliated with Ice Hole Power, Ice Hole Power has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Power Box Supply, LLC.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Power Box Supply, LLC. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).